Patient Information
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Our office is open between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday.
Office visits are by appointment and referral only, and we try hard to keep all scheduled appointments. If you have to wait, it will be because an emergency has arisen, or scheduled patients may have a problem that requires more time to solve, thus causing delays in the schedule. We regret any inconveniences but, unfortunately, delays or problems cannot always be predicted. If you cannot keep your appointment or will be late, please let us know, and we can reschedule or rearrange the schedule to accommodate your needs.
For the convenience of our patients in the Mauldin-Simpsonville-Fountain Inn areas, we have an office in Simpsonville. Appointments for the Simpsonville office may be made by calling the main office in Greenville at 864.295.2131 and choosing option 2.
For the convenience of our patients in the Easley area, we have an office in Easley. Appointments for the Easley office may be made by calling 864.859.6990.
A nurse is available to help answer questions Monday through Friday from 8:00 a.m. to 5:00 p.m. When you call, please leave your name, date of birth, Social Security number, phone number and a brief message. The nurse will make every effort to respond within 24 hours. Please allow two weeks from the date of your procedure before calling the office for radiology or pathology results. A nurse will contact you if your results require an urgent response. If you have an urgent medical condition, please notify the receptionist so that your call can be handled properly.
Please ask for prescription refills at the time of your office visit or your procedure. When calling the office for a prescription refill, please have the name of the medication, dosage, and phone number of your pharmacy. Your call will be handled within 24 hours. It is our policy NOT to call in controlled substances (narcotics, tranquilizers, pain medicines, etc.) after office hours or on the weekends. Prescription refills should only be left on the prescription line and not on the nurse line.
We are as concerned as our patients about the increasing costs of health care.
The fees we charge reflect our honest attempts to put a price on a service of the highest quality. Fees denote not only our training and experience, but also a commitment on our part to keep abreast of new knowledge, techniques, and treatments. Our fees are in line with other specialists in our field in this part of the state.
Office Services – Payment for all office services is expected when service is provided. For your convenience, we accept person checks, Visa, MasterCard, and Discover. Our paid office bill may be used as a claim form, which you may forward to your insurance company for reimbursement under the terms of your policy.
Insurance rules are not as complicated as insurance forms. We will work together with you in any way we can to make this payment process easy. We will also try to answer your questions about your payment responsibilities.
Please bring your insurance cards with you at each visit in order for us to verify your insurance coverage.
Medicare & Managed Care Health Plans
We are participating physicians in the Medicare program, which means that we accept their allowed charge and will file these claims for you. Medicare patients are responsible for the deductible and 20% of the allowed charges.
Pre-Certification For Procedures and Admissions
Please determine prior to your visit if your insurance company requires pre-certification for your visit, hospital admission, or procedure. Your insurance company may not pay for your bill if the service is not pre-certified. We do not guarantee your insurance benefits. Routine or preventative services may be non-covered services. You are responsible for the bill once service is rendered. Communicate with us to ensure payment by your insurance company.
If you need immediate medical attention, call 911 for assistance.